Shipping & Returns

1. Shipping Information

We offer complimentary DDP (Delivered Duty Paid) door-to-door delivery worldwide. DDP rates vary by destination country and are calculated at checkout after you select your delivery country. Your listed price includes product value, outbound ocean freight, customs clearance, applicable duties and taxes, and final-mile delivery. Buyers are responsible for providing accurate delivery information and confirming the item can be moved into the delivery location (door width, elevator, stairs). Failed deliveries, refused shipments, or re-delivery attempts caused by buyer-side issues will be treated as personal-preference returns.

2. Cancellation Terms for Made-to-Order Furniture

Production begins after payment confirmation. Cancellation eligibility depends on the stage your order is in: within 24 hours of purchase — full refund; after 24 hours before production begins — refund minus 5% administrative & materials reservation fee; production begins before shipment — refund minus 50%; after shipment — final sale, treated as a personal-preference return.

3. Return & Refund Rules

4. Damage & Defect Reporting Window

Any transit damage or manufacturing defect must be reported to support@fuzzsofa.com with clear photographs within 48 hours of delivery. Claims filed after this window may not be eligible for full remedy. Natural variations in wood grain, leather, and fabric are inherent to handcrafted furniture and are not considered defects.

5. Tracking & Production Updates

Order status is available at any time in Your Account and progresses through Pending Payment → Pending Production → In Production → Shipped → Delivered. A tracking number is emailed once your piece leaves the studio.