Policy · Version 2026-11
Terms of Service
The terms that govern purchases and use of fuzzsofa.com.
1. Acceptance of Terms
By accessing fuzzsofa.com, placing an order, or communicating with us through our order channels, you agree to these Terms of Service. If you do not agree, please do not use the site or place orders. These Terms apply together with our Shipping Policy, Refund Policy, Warranty, Privacy Policy and Cookie Policy; where a specific policy governs a subject, that policy prevails for its subject.
2. Made-to-Order Products
Every Fuzz Sofa piece is individually made to order in our Shanghai studio after order confirmation — no inventory, no pre-made stock. Dimensions, fabrics and finish are as selected or confirmed at checkout. Because each piece is handcrafted, natural variations in wood grain, leather texture and fabric weave are inherent characteristics, not defects, and the piece you receive may differ slightly from photography. Screen colors may vary from the actual piece depending on your display.
3. Orders & Acceptance
Your submitted order is an offer to purchase. The order is accepted when your payment is confirmed and the studio begins the order. We may decline or cancel an order (with a full refund of everything paid) in the event of a pricing or display error, a shipping restriction to the destination, or if the piece cannot be produced to the confirmed specification.
4. Pricing, Taxes & Payment
Prices are listed in US dollars unless otherwise noted. Your order total is itemized at checkout: product value, outbound freight, applicable duties and taxes, and any optional services — choose prepaid customs (DDP — Delivered Duty Paid) and there is no extra payment on arrival, or choose self-pay (DDU) and settle duties with the carrier before delivery. We accept the payment methods shown at checkout. Sea freight orders are payable by bank wire transfer. Production begins only after full payment is received.
5. Production & Delivery
Standard production is 1–3 business days. Delivery options are quoted live at checkout: Atelier Flex Standard (air freight, 7–14 business days) and Atelier Sea Voyage (sea freight, 25–35 days). Transit times run from dispatch. You are responsible for confirming the piece can be moved into the delivery location (door width, elevator, stairs); failed deliveries caused by buyer-side access issues are not refundable. Risk of loss passes to you on delivery to the address you provided; title passes on full payment.
6. Cancellation — Made-to-Order
After payment, you may cancel for a full refund until our studio starts production of your piece. Once production has started, the order cannot be cancelled or refunded.
7. Returns & Refunds
Manufacturing defects, transit damage, or a wrong item dispatched: report with clear photographs within 48 hours of delivery and we arrange the full remedy — refund or replacement — at our cost. Returns for personal preference or change of mind are not accepted. Full rules are set out in our Refund Policy.
8. Warranty
Every piece carries a 90-day warranty covering structural and craftsmanship defects under normal residential use — frame structure, upholstery and craft, mechanisms, and surface materials. The warranty excludes normal wear and patina, damage from improper use, accidents, modifications, or exposure to direct sunlight, moisture, or extreme temperatures. Claims are made with your order number and clear photographs; we assess within 5 business days and arrange repair, replacement, or refund as appropriate. Every piece ships with photo and video documentation of its construction to support any future claim.
9. White-Glove Service
White-glove delivery — room-of-choice placement, unpacking, assembly, and packaging removal by a two-person crew — is a standalone add-on priced by destination country and selected at checkout. It can be combined with any shipping method. Its fees follow the same cancellation terms as the order.
10. Intellectual Property
All designs, product forms, photography, and copy on fuzzsofa.com are the property of Fuzz Sofa Studio and protected by copyright and other intellectual property laws. They may not be reproduced, distributed, or used commercially without our written permission.
11. Acceptable Use
You agree to use the site lawfully: not to interfere with its operation, not to place fraudulent orders or provide false information, and not to reproduce site content for competing commercial use.
12. Limitation of Liability
To the extent permitted by law, Fuzz Sofa Studio is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any order is limited to the amount you paid for that order.
13. Governing Law & Disputes
These Terms are governed by the laws of the People's Republic of China. Disputes are resolved first through good-faith negotiation between you and the studio; failing resolution, they are submitted to the competent courts in Shanghai, China.
14. Changes to These Terms
We may update these Terms from time to time. The current version is always published on this page with its effective date; placing an order is governed by the version in force on the order date. Continued use of the site after changes means acceptance of the updated Terms.
15. Contact
Questions about these Terms: reach us through the Contact page (/contact) with your order number where applicable.